inquiry

Thank you for using VALEGIO.

If you have any questions or concerns

Please read the following and contact us using the inquiry form.

Product Inquiry

・Please send us the product name and color of the product you are considering along with your inquiry.

If you don't receive an order completion email

・An order completion email will be sent automatically. If you have not received the email, please check "7. If you have not received the order completion email" in the Shopping Guide .

Inquiries regarding shipping after ordering

・As stated in the shopping guide and on the product page, due to the current spread of COVID-19, delivery times are currently longer than usual. Products will be shipped sequentially, so please wait for the shipping notification email.

Regarding responses to inquiries

・Reply to your inquiry will be sent from "valegio.japan @gmail.com", so please set up your email to receive messages.

We will respond to your inquiries within 1 to 3 business days .